We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is also available for browsing and shopping.
An appointment is recommended for any service. However, we do accommodate walk-in guests if the scheduling permits. We require that services be reserved with a credit card at time of booking. We will guarantee your reservation to your credit card, so kindly give us 24-hour notice if you need to avoid charges to your card.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We require a 24 hour-notice of cancellation for all services. Same-day appointment cancellations are subject to a $50 courtesy cancellation charge. Please keep in mind that no-shows and last-minute cancellations leave our stylists with an empty appointment time. We may have turned away other guests who could have enjoyed that time slot. We offer reminder calls, texts and emails 48 hours prior to your appointment to give our guests the opportunity to reschedule any conflicting appointments in advance.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area. Children must be accompanied by an adult at all times.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Terrace Retreat Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, American Express, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.